Products & Solutions

Telecommunication - IVR (Interactive Voice Response)

IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. Interactive Voice Response (IVR) systems allow callers to get access to information without human intervention. Thus callers hear a pleasant and cheerful voice 24-hours a day, 7 days a year without any attendant human fatigue. IVR is typically used to service high call volumes, reduce cost and improve the customer experience.

Features And Benefits

  • Simple to use Graphical System Design Interface
  • Multiple telephone line support both on Analog and Digital
  • Advanced call screening and call switching options
  • Can be integrated with any type of database. Playback data retrieved from database
  • Text to Speech
  • Call Transfer to other extensions, optionally announcing the Caller ID, allowing the recipient to accept or decline the call
  • Full logging of callers' details and all the selections made during the call
  • Multi-Language support (English /Hindi)
  • DNIS: (Dialed number identification service)
  • ANI: (Automatic Number Identification)