In today’s world major business transactions takes place over telephony communication such as, Customer Inquiries, Negotiations, Order Booking, Payment Commitments, and Complaints … etc.
This communications are important for business hence organization prefer to record these to evaluate communication quality and future reference.
These recordings is effectively used in all industry and sectors for different purposes,
-> Call Centre – Monitoring Agents communication Quality
-> Service Desk – Keeping check on service delivery standards & customer relationship
-> Sales – Keeping record of Negotiation & commitments offered to customer
-> Finance & Trading – As Proof of product offered & monetary commitment done.