Monitoring agent efficiency levels to elevate the service standards will play a vital role for many service oriented businesses.
In this process, recording only voice conversation may not be enough. Administrator should know how efficiently agent is working on application and takes appropriate actions.
Screen Capture is the powerful video recording application that helps you record complete agent activities on screen while attending live call.
|Avoid Misuse :|
|The Monitoring of screen activity controls the misuse thus leads to controlling communication expenses.|
|Easy to use :|
|Recording starts automatically when call is answered hence no manual intervention is require.
Secure access for administrator with User Interface.
|Video recording of agent activity offers clear picture of Agents efficiency.
Administrator can identify weak areas and arrange for training activities.
It helps to avoid misuse of resources and time.
|Analysis & Reporting :|
|Agent-wise, User-wise, video recordings are made available.
Associative Audio files can be made available.